Frequently asked questions
What are the most frequent questions about DomiSanté?
Here are answers to the most frequent questions about DomiSanté: how to request a visit, how much a home session costs, how our practitioners are verified, what happens if the practitioner does not answer, and how to cancel or report a problem. The prices shown are always all-in, travel included.
Frequently asked questions
How do I request a visit?
Choose a practitioner or a service, enter your address and a time slot, then send the request. The practitioner confirms, or we offer the request to another verified practitioner.
How much does a home session cost?
Each practitioner sets their prices. The price on their profile is all-in, travel included.
How are practitioners verified?
Our doctor checks each practitioner’s identity, diploma, authorisation to practise, INPE when there is one, and insurance before the profile goes live.
What if the practitioner does not answer?
Your request goes to another verified practitioner, and our team can call you back.
Can I cancel a visit?
Yes, from “My appointments”. The practitioner’s cancellation terms are shown on their profile and in the confirmation.
Can I call the practitioner?
When the practitioner allows it, the “Call” button on their profile shows their number when you tap it.
How do I report a problem or a fake profile?
Use “Report this profile” on the practitioner’s page. Our team reviews every report.
Which cities are covered?
Marrakech to start with. If your city is not open yet, you can be notified when it opens.